LC
Lindokuhle C
1 reviews | Active since Sept 2015
18 Dec 2024, 09:35
I regret taking a loan with Unifi SA
So this morning my bank got Debited by Unifi SA without my approval or any warning of an early debit order like other companies did. now I'm left with no money to last me until payday. I regret taking a loan with Unifi SA.
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Replies (2)
Unifi SA's replyOfficial
19 Dec 2024, 12:57Hi Lindokuhle, thank you for taking our call and allowing us to explain. We’re sorry your recent experience with us has been frustrating. Please note that we sent three reminders via email and SMS to update your December pay date and to let you know that the debit order will start tracking from the 13th, but unfortunately, we didn’t receive a response. Should you have any questions or concerns please feel free to reach out to *** or email us at ***it.
Unifi SA's reply19 Dec 2024, 12:57
Official
Hi Lindokuhle, thank you for taking our call and allowing us to explain. We’re sorry your recent experience with us has been frustrating. Please note that we sent three reminders via email and SMS to update your December pay date and to let you know that the debit order will start tracking from the 13th, but unfortunately, we didn’t receive a response. Should you have any questions or concerns please feel free to reach out to *** or email us at ***it.
LC
Lindokuhle C's updateReviewer Update
19 Dec 2024, 18:37Hi I have not received any three reminders via email and SMS in November that not true . I can show you the proof. I also want to state that the girl that called me at 07:34am this morning kept pushing me on the call regardless of telling her that i am getting late for work i had to cut the call because she is rude and selfish. I have made a call and spoke to Nikiwe in the collections team to request her to forward me those reminders you talking about, after placing me on a long hold then she said her manager will call me back in 5mintes and still no call . It been 10minutes now already. You guys keep provoking me.
LC
Lindokuhle C's update19 Dec 2024, 18:37
Reviewer Update
Hi I have not received any three reminders via email and SMS in November that not true . I can show you the proof. I also want to state that the girl that called me at 07:34am this morning kept pushing me on the call regardless of telling her that i am getting late for work i had to cut the call because she is rude and selfish. I have made a call and spoke to Nikiwe in the collections team to request her to forward me those reminders you talking about, after placing me on a long hold then she said her manager will call me back in 5mintes and still no call . It been 10minutes now already. You guys keep provoking me.