LM
Lesa M.......
1 reviews | Active since Mar 2016
07 Feb 2025, 08:24
Going into my bank account on wrong date!!!!
Unifit debited my account today when we agreed for them to debit on the 10th of every month. They went into my account today on the 7th or February and it at my bank it has reported as a failed debit order.
I want this mess fixed or I'm taking you to the ombudsman for not honoring the contract date we agreed to. How dare you go into my account on a day when you know you shouldn't.
I am waiting for a call from your department to fix this mess before I report you. TCF is not practiced here. If this comes on my report as missed payment, I'm reporting you!!!
I am waiting.
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Unifi SA's replyOfficial
14 Feb 2025, 11:34Hi Palesa, as discussed your debit order was scheduled according to section 3.9 of your loan agreement. We understand early debit orders can be inconvenient, so we’ve provided an email for you to notify us of your salary schedule to better align your payments. We're still trying to reach you to clarify one more matter. Please let us know a suitable time to call, or you can contact us at ***. Looking forward to hearing from you! Have an easy day.
Unifi SA's reply14 Feb 2025, 11:34
Official
Hi Palesa, as discussed your debit order was scheduled according to section 3.9 of your loan agreement. We understand early debit orders can be inconvenient, so we’ve provided an email for you to notify us of your salary schedule to better align your payments. We're still trying to reach you to clarify one more matter. Please let us know a suitable time to call, or you can contact us at ***. Looking forward to hearing from you! Have an easy day.