MK
Matilda K
1 reviews | Active since Nov 2010
07 Feb 2025, 10:54
Frustrated, getting absolutely no response
I have had loans with Unifi for a long time. I settled some of the loans and one of them.keeeps showing a - amount. I queried this via email then they just send a statement. My records also not updated at the credit bureau that the other loans are settled.
Helpful (0)
Replies (10)0
Replies (10)
Unifi SA's replyOfficial
11 Feb 2025, 16:40Hi Matilda, thank you for being a valued Unifi client. Your feedback is important to us. We’ve reviewed your recent experience and would like to address your concerns directly. Could you kindly provide a convenient time for us to reach you by phone? We’ve attempted to contact you without success and would love the chance to assist you promptly. Have an easy day.
Unifi SA's reply11 Feb 2025, 16:40
Official
Hi Matilda, thank you for being a valued Unifi client. Your feedback is important to us. We’ve reviewed your recent experience and would like to address your concerns directly. Could you kindly provide a convenient time for us to reach you by phone? We’ve attempted to contact you without success and would love the chance to assist you promptly. Have an easy day.
MK
Matilda K's updateReviewer Update
04 Mar 2025, 06:48Please reply to my numerous emails I've sent. I am unable to take calls in the office
MK
Matilda K's update04 Mar 2025, 06:48
Reviewer Update
Please reply to my numerous emails I've sent. I am unable to take calls in the office
MK
Matilda K's updateReviewer Update
04 Mar 2025, 13:45Ref *** I need this loan settled. It is in credit. Credit amount is much more than the balance
MK
Matilda K's update04 Mar 2025, 13:45
Reviewer Update
Ref *** I need this loan settled. It is in credit. Credit amount is much more than the balance
Unifi SA's replyOfficial
05 Mar 2025, 14:27Hi Ms Nel
Thank you for reaching out to us. We have contacted you via email regarding clarification of your account and have provided you with a statement of your account for your reference.
Should you require any further assistance, please do not hesitate to contact us at ***.
We look forward to hearing from you soon.
Thank you for reaching out to us. We have contacted you via email regarding clarification of your account and have provided you with a statement of your account for your reference.
Should you require any further assistance, please do not hesitate to contact us at ***.
We look forward to hearing from you soon.
Unifi SA's reply05 Mar 2025, 14:27
Official
Hi Ms Nel
Thank you for reaching out to us. We have contacted you via email regarding clarification of your account and have provided you with a statement of your account for your reference.
Should you require any further assistance, please do not hesitate to contact us at ***.
We look forward to hearing from you soon.
Thank you for reaching out to us. We have contacted you via email regarding clarification of your account and have provided you with a statement of your account for your reference.
Should you require any further assistance, please do not hesitate to contact us at ***.
We look forward to hearing from you soon.
MK
Matilda K's updateReviewer Update
05 Mar 2025, 14:38Nothing was resolved. I asked to settle the loan with the money that's showing in credit. I don't want a refund,take that money and settle my loan. It's more than the balance! I am NOT paying anything extra
MK
Matilda K's update05 Mar 2025, 14:38
Reviewer Update
Nothing was resolved. I asked to settle the loan with the money that's showing in credit. I don't want a refund,take that money and settle my loan. It's more than the balance! I am NOT paying anything extra
MK
Matilda K's updateReviewer Update
07 Mar 2025, 15:26LOAN STILL NOT SETTLED!!!!!!!! RIDICULOUS!!!!!!@
MK
Matilda K's update07 Mar 2025, 15:26
Reviewer Update
LOAN STILL NOT SETTLED!!!!!!!! RIDICULOUS!!!!!!@
MK
Matilda K's updateReviewer Update
08 Mar 2025, 09:10I contacted Unifi and guess what? The credit amount on my loan is due to early payment and according to them my loan was in arrears!!!!! My loan was NEVER in arrears!!!!!!!!
Outstanding balance/ settlement is R745, credit is R806 but they can't use that credit to settle the balance! They would gladly refund me???? What????? This issue is getting out of hand. If this loan is not settled by Monday I will approach the ombudsman. I have been a client of Unifi for years! This is totally unecceptable.
Outstanding balance/ settlement is R745, credit is R806 but they can't use that credit to settle the balance! They would gladly refund me???? What????? This issue is getting out of hand. If this loan is not settled by Monday I will approach the ombudsman. I have been a client of Unifi for years! This is totally unecceptable.
MK
Matilda K's update08 Mar 2025, 09:10
Reviewer Update
I contacted Unifi and guess what? The credit amount on my loan is due to early payment and according to them my loan was in arrears!!!!! My loan was NEVER in arrears!!!!!!!!
Outstanding balance/ settlement is R745, credit is R806 but they can't use that credit to settle the balance! They would gladly refund me???? What????? This issue is getting out of hand. If this loan is not settled by Monday I will approach the ombudsman. I have been a client of Unifi for years! This is totally unecceptable.
Outstanding balance/ settlement is R745, credit is R806 but they can't use that credit to settle the balance! They would gladly refund me???? What????? This issue is getting out of hand. If this loan is not settled by Monday I will approach the ombudsman. I have been a client of Unifi for years! This is totally unecceptable.
Unifi SA's replyOfficial
08 Mar 2025, 12:12Hi Ms Nel, we have been trying to reach you without success and would like to provide you with important information regarding your account. Kindly contact us at your earliest convenience at ***. We look forward to making life easy for you soon.
Unifi SA's reply08 Mar 2025, 12:12
Official
Hi Ms Nel, we have been trying to reach you without success and would like to provide you with important information regarding your account. Kindly contact us at your earliest convenience at ***. We look forward to making life easy for you soon.
MK
Matilda K's updateReviewer Update
08 Mar 2025, 12:39I phoned this morning and spoke to an agent. She's the one that told me my loan was in arrears and the credit showing on the account is because of an early payment!! Please get trained people to assist. I want this loan settled today or I will be in contact with the ombudsman.
MK
Matilda K's update08 Mar 2025, 12:39
Reviewer Update
I phoned this morning and spoke to an agent. She's the one that told me my loan was in arrears and the credit showing on the account is because of an early payment!! Please get trained people to assist. I want this loan settled today or I will be in contact with the ombudsman.
MK
Matilda K's updateReviewer Update
10 Mar 2025, 09:31LOAN STILL NOT SETTLED UNIFI! YOU WILLNOT GET A CENT OUT OF ME THIS MONTH. IN FACT YOU ARE OWING ME
MK
Matilda K's update10 Mar 2025, 09:31
Reviewer Update
LOAN STILL NOT SETTLED UNIFI! YOU WILLNOT GET A CENT OUT OF ME THIS MONTH. IN FACT YOU ARE OWING ME