Dissapointed and frustrated with service

This company wastes their customers time and dont take customer service seriously I filled out my loan application on the 16th April 2025 it is now the 22nd April i am still waiting for my loan to be approved and paid out debicheck is done so i will be billed for a loan i have not received I dont know if im getting the money they just keep sending me emails to do “superfast” option which i do not trust at all