Disappointed in the service

Very disappointing services .They are not professional they have numerous of channels to go through you receive a bank notification while applying to accept the debi check ,while they confirm if you qualify, then goes through a process and the first validation then final validation just takes you ***it hopeless outcome ,I was declined because our HR could not confirm employment over the phone ,they do it over the email is there's a difference it's both assurance and confirmation. After apply 3 times .