Disappointed and disgruntled

I have been a customer with Unif for many years. Every loan taken was paid every month as per agreement and some months the balance was settled before due date. This time I processed an application and I had to follow up. Then the nightmare started - 1st access was given for them to access my bank statements. 2nd they then requested my salry advice which was sent. Then they sent emails and smses stating they are doing a verification. Then they asked for salary advice again. Then they asked for a paid up letter for an account that is paid up. In all of this, they proceed to cancel the debicheck and the application but then still send me an email to confirm my committments which are already confirmed and listed on their site. It seems since they're growing and offering extended terms, they've lost the plot. No communication unless the customers presses for an update and then you get asked for all sorts of things already on provided.