SH
Sanelisiwe H

1 reviews | Active since Jun 2018

14 Sept 2024, 11:52

*********** CLOWNS

This must be thee most annoying company to take a loan from. I got retrenched in February this year and was unable to make payments for the loan from March. I sent emails asking for a way forward maybe 3 times and nobody responded. The day after the 1st missed payment they decided to call. I told them I was retrenched and that I have all supporting documents. I was told they cannot help me, I am still liable for the loan. I didn't refuse to pay, I don't have a job. Where will I get money?! So they kept calling every other week wanting money. If I tell you I lost my job when you call on Monday, when you call me on that same Friday demanding money, where do you think I would have got a job and already been paid in a matter of days? The phone calls are so annoying. Don't these people leave notes on their systems after each call? Why must I explain the same damn thing 100x over the phone, then again 100x via email. Yall are naaring. Annoying. I regret ever borrowing from your company. Definitely give yall a 0 Rating.

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Replies (1)
Unifi SA
Unifi SA's reply11 Oct 2024, 09:38
Official
Hi Sanelisiwe, thank you for sharing your experience with our service. We apologise for the frustration you’ve faced during this challenging time. We understand that losing a job can create significant financial stress, and it's concerning to hear that our communication did not meet your expectations. Thank you for taking our call and making a payment arrangement. For further assistance, please don't hesitate to contact us on ***.