Cassidy, the true reflection of a consumer assistant

I have had the greatest experience with Cassidy, after days of trying to track progress on my application and endless 'you will receive feedback during the course of today' but never received any feedback, Cassidy went above and beyond to track the progress, initiated action and had my application approved within 20mins. Thank you again Cassidy for truly assisting and not just giving prescribed answers! Keep up your passion for customer satisfaction, it reflects the person you are and give the customer a non-robotic experience