Bad service

I never had issues until now. I had problems and were not able to pay so my account was handed over. I made arrangements and paid monthly until last month without warning I received sms'e from a company that made as if this account was not paid while in the meantime I did. 2 weeks back after struggling to get a statement from the first attorneys I was told that they cannot supply me with a statement and I must rather contact Unifi Until today no feedback or statement from them. How can they just expect me to make arrangement as no one can now supply me with a proper statement???? #BlackFriday