Urgent Complaint Regarding Incorrect Loan Terms & Unauthorized Debits

Dear Unifi Credit Team,

I am writing to express my extreme frustration and disappointment regarding my recent loan experience with your company.

I app**** for a loan of R1250, and the repayment terms were clearly stated as over 3 months. However, I am now seeing deductions scheduled over 6 months, which is completely unacceptable and not what I agreed to. This is misleading and *********.

To make matters worse, your contract incorrectly states the first debit was on 31st June, which is not even a valid date. The actual first debit was in May, which again proves something is seriously wrong with your documentation and processes.

Let me be clear: I will not accept this manipulation. You are not authorized to debit my account any further. If you proceed, I will escalate this matter publicly via Hello Peter and other consumer complaint platforms. I am also considering reporting this to the National Credit Regulator (NCR) for further investigation.

Charging R2130 for a R1250 loan over six months is absolutely outrageous and borders on predatory lending. Not even commercial banks operate with such excessive charges.

Fix this immediately and confirm in writing that no further deductions will be made from my account. I know exactly what I app**** for, and I will not be taken advantage of.

🤬