Application delays due to staff negligence and rude behaivour

App**** for loan and takes more than a week , am bend bound disable, They keep asking for new information I don't have.... Been calling their line and they cut me off... They have my bank statements and payslips but keep on asking for more.... Am very disappointed with the service and how they are making my life a living hell....Been requesting updates for them to call as well . Bad customer service....