Poor Service Delivery - BEWARE!!

<p>Our business has been dealing with Unicool for a number years. However, due to Unicool's escalating costs for unit services, a decision was taken to unfortunately suspend their contract at the end of October 2016. Even though our business has greatly contributed to Unicool's revenue, the working relationship took a turn for the worse. My own personal air conditioning unit started to malfunction after Unicool has serviced the unit. Three weeks later, and besides Unicools "inability to repair the unit", they still have not produced a failure report committed to be delivered to me a week ago. I am questioning the situation greatly and I am wondering if this is not Unicool's last attempt to make additional money from our business, or to in some way, get back at us. As the customer, if you don't follow up, they do not bother to keep you updated, even though you are the one experiencing the discomfort not having the unit functioning. Their conduct with you as the client is extremely unprofessional. I have requested numerous times from Customer Service Clerks for their director Martin Venter to phone me, but he just does not bother returning your calls. The Service Clarks start getting over-emotional and starts threatning you as the paying customer. I will strongly advise anyone not engaging in dealings with this business - as you funds will be left depleated, results will be absent and customer service is not on par.</p>