BAD SERVICE FORM SUPPORT TEAM

WE PURCASED A UNICLOX SYSTEM ABOUT 3 WEEKS AGO WE ONLY USED IT FOR 2 WEEKS AND THE HOLE WEEK FROM MONDAY THE 26/10/2015 WE HAVE BEEN IN CONTACT WITH THE SUPPORT TEAM FOR ASSISTANCE AND YES IT IS NOW FRIDAY 30/10/2015 AND STILL NOTHING NO FEEDBACK NO HELP NO RESPONSE WE MADE ABOUT 25 PHONE CALLS THIS WEEK TO SORT THIS OUT AND WE ARE CURRENTLY SITTING WITH SAME PROBLEM WE NEED ASSISTANCE SORTING THIS OUT I HAVE SPOKEN TO JUSTIN (A MANAGER ) AND JULIE A MANAGER BUT NOTHING WE PAY FOR SUPPORT BUT DO NOT GET ANY HELP OR RESPONSE