1 reviews | Active since Jun 2011
CANON PRINTER 2540S - EXCHANGE NO. CDEY3938
I had purchased a Canon Printer/Copier on 18 May 2020 from Unicopy Stationers. The printer was for my personal home use with low volume of usage. The odd scan, copy & print. I had printed a few times & then it started jamming.
I took it to Unicopy who advised that the printer which was still under warranty will be sent to Canon. On further enquiry, I was advised that the printer was to be replaced & Unicopy were awaiting Canon to replace the printer.
The printer was purchased on 18 May 2020 & sent to Unicopy on 24 June 2020. To date there has been no progress. Unicopy had advised that Canon were not forthcoming with the promised replacement of the printer..
I was advised that the sales department were in contact with Canon branck in Durban (Kerry & Natasha). Disappointing that this had not been escalated to senior management when there was poor or no response from Canon. The printer was just a month old when the problem arose.
It is so frustrating when you pay for something & are unable to utilise because of poor services.
Firstly, please accept my sincere apology on behalf of our company. We have however, implemented a new returns policy which is currently in place that will avoid this from happening in future.
This query was resolved on the 24th July 2020.
Firstly, please accept my sincere apology on behalf of our company. We have however, implemented a new returns policy which is currently in place that will avoid this from happening in future.
This query was resolved on the 24th July 2020.