Customers are just another number

<p>I am shocked at the approach Lana from Underberg Reservations has taken regarding an overcharged fee for a booking i have made. Not only is she defensive when kindly asked how the amounts were incorrectly added but the response when being unable to explain was a "take it or leave it" approach. I do like the cottage I booked but tried to explain that regardless, overcharging still means my money. This was little help as she shows no adequate s****s in dealing with people and decided to slam the phone down in my ea. Jenny in the office whom i had just spoken to was then also unresponsive and never took any calls from my cellphone number. Are we dealing with a professional business here, or a childish adult who feels the need to arrogantly control any future potential clients? Sad to think Safari uses her and does not deal directly with the owner who in time should consider the lack of bookings if Lana is used. </p>