Worst Customer Service

My husband bought me a pair of Under Armour trainers as a Christmas gift. I only tried on one shoe and immediately realized it was too tight, so he logged a return request shortly after. The shoes were collected by a courier, and we received an email stating the return was rejected because the shoes “appeared worn.”

We accepted that decision, even though the shoes were not worn, and simply asked for them to be sent back to us. That was over four months ago, and despite calling several times and being told someone would get back to us, we’ve had no further feedback — and still no shoes.

At this point, we’ve paid for an item we don’t have, with no refund and no way to use or resell the product. It’s unacceptable and incredibly frustrating.

We’re just asking for the shoes to be returned if a refund isn’t possible — but right now, we’re left with nothing.