Utter Service Failure

I made an order online with Under Armour under reference number: SOVZAZAUASY218684.

The package was handed over to DPD Laser T/A Dawn Wing on 4 August 2022 under reference number: UADQDFF. To date, I have not received the delivery.

I have been calling the DPD Laser Customer care line requesting for delivery. I was informed by the several personnel that my order is being moved between the Johannesburg and West Rand Depo but delivery is not being effected to me. My delivery address is clear and I have confirmed same multiple times. How hard can it be for the order to be dispatched to my Sandton Address? I would understand if I was in a far and removed remote area.

Below is the number of call and the people I spoke to:

On 10 August 2022, I called around 4pm and I spoke to Kaisheen and they promised they would follow up with the OPS Team and escalate issue.

On 11 August 2022, I called around 2pm and I spoke to Casian who also said they will enquire with the OPS Team and escalate issue. I then received an email from Casian by close of business saying that she has not received a response from the delivery team.

On 12 August 2022, I called around 8am and spoke to Evett who also said that she will escalate the issue and provide feedback by 10am. On even date, I received an email from Mandisa Jele advising that delivery will be made today.

The reason I am escalating this complaint is that I feel that I am not being taken seriously by DPD Laser. I have been courteous and patient, using my airtime to call and enquire, sometimes, being placed on hold for long, but each time I call, I am being told the same story by different people.

I desperately need the package by close of business on 12 August 2022, as there is an UNDER ARMOUR POD TRAINING event that I am attending tomorrow 13 August 2022. This is the only reason, I have been desperately following up and enquiring on delivery with no success.

I am utterly disappointed by the service failure from DPD Laser. I am equally concerned why a great brand such as Under Armour is using the services of Dawn Wing when there are soo many customer complaints about their lack of delivery.