Under Armour Shocking Services

Shocking Service, I would rate zero if I could. I purchased a pair of shoes that were too big, I did the exchange online 9th Feb, 10th Feb courier collected and I have evidence courier delivered my shoes to Under Armour 14th Feb. Then absolute silence I have emailed 3 times and called 3 times (holding on forever), when I finally get through I get told they will call me back and still to date nothing. I chatted to both Shanalee & Chantele and neither one has bothered to respond to me. I have included their email address in the review but have little hope of anything happening. Busy holding on for the as I type this, now 27 minutes and counting and I have been 1st in line all this time... apalling ...