Shocking Customer Service

The service they render with their online purchases is shocking to say the least, Been in contact with them since 10 January 2023 and they do not attend to emails. Calling them over the phone is a big nightmare as well as they fail to provide service. I have asked them to effect a refund as the item ordered was not on stock, they are unable to commit the date when this can be done. I am really disappointed with the service I have been given here after all the years i have supported them.