Poor service from Under Armour and RAM couriers.

Dear Under Armour Customer Service,

I am writing to formally express my dissatisfaction with the service I have received regarding my order placed on 24 December 2024. While I understand the delays that might occur due to the holiday season, the handling of my order by both Under Armour and RAM Couriers has been unacceptable.

After patiently waiting, I received an SMS on Monday, 6 January 2025, stating that my package would be delivered that day. I stayed at home the entire day until 6 PM, only to receive a call from RAM Couriers at 8:05 PM—a highly unprofessional and inconvenient time—asking if I was still at home.

The following day, 7 January 2025, I received another call from RAM Couriers requesting directions to my address, claiming they were near “some river.” I found this request highly inappropriate as my address is easily discoverable on any navigation system.

To add to my frustration, I contacted Under Armour’s call centre yesterday and was assured by a representative that they would monitor the situation and revert back to me. However, no follow-up was provided.

As of now, I have yet to receive my package, which was intended as a gift I needed to take with me to East London. The delays, lack of professionalism, and poor communication have caused immense inconvenience and disappointment.

I kindly request immediate action to resolve this matter. Please ensure that my package is delivered to me promptly, along with an explanation for the unacceptable service and measures that will be implemented to prevent such issues in the future.

I trust that Under Armour, as a reputable brand, will handle this matter with the urgency and seriousness it deserves.

I look forward to your prompt response.

Yours sincerely, Wandisile Mafuya *** Order Number: 713343