PATHETIC COMPANY AND CUSTOMER SERVISE

WHAT A PATHETIC COMPANY AND CUSTOMER SERVISE

23.01.22 - I have placed the order with the company. My order was placed and confirmed. My money went from my account 24.01.22 - I received email - We're so sorry to tell you that we have not been able to source one or more of the products in your order 25.01.22 - I received email - We have attempted to reverse your funds directly to your bank however it didn’t work. We will need further details for us to process your refund. 26.01.22 - Bank details was provided as per requested form after few days of following up 04.02.22 - The finance Team have processed your refund on the 27th January 2022. Please note, payfast refunds can take up to 7-10 working days to reflect so i waited 08.02.22- i have received the email with requesting my bank details again, replying on my email where they were provided. I double check my details and rep**** that the details below provided already and they are correct. 10.02.22 - i received email - they apologies for second request and confirmed that money was transferred on 27.01 15.02.22 - no money, no feedback, no nothing.