TK
Tyler K

1 reviews | Active since Jul 2024

11 Jul 2024, 16:30

Order canceled - No solution - Dissapointment!!

I ordered a bag for my international trip over a week in advance. After 3 days I still had not received a tracking number or email to confirm it had been shipped. I called customer service who stated they will look into it and get back to me. I then called around to see if there was still stock at the discounted price and found one still available. Unsure what was going on I decided to wait for feedback. Two days later I got an email saying my order was cancelled and they would refund me in 3 - 5 business days. I then called around again only to find the only one available was at Canal Walk at full price and they were not able to honour the online discount. I once again called customer service who tried to motivate a discount with management but it was apparently rejected. I fly out in a couple days and still don't have a bag, my money or a solution. Very DISSAPOINTED in Under Armour!!

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