Online Order - Good Service

I ordered from the Under Armour without reading the reviews.

After placing my initial order, I received feedback that one item I ordered was out of stock. They then adjusted the order - I then placed a second order to order an item in place of the one out of stock.

After this, I went online to read the reviews - and this made me anxious as I had placed quit a big order.

I proceeded to call their contact centre, and the agent was actually very helpful. Provided me with a detailed update of my orders, and offered to send me update emails (that I actually received!)

I received my tracking number for both orders on the first working day after the weekend, and also received notification from the payment processing company confirming that they will be doing a refund into my account (for the item out of stock).

Both orders received 3 days later, and items are correct.

Only reason for not giving 5 stars is due to the fact that the one item was out of stock, but when placing the order it said 2 Items In Stock.