No service both delivering goods and pay customers back

Its a month that I am waiting on a refund of R1500. I have send emails, done phone calls and being told it's being process. It takes 3 days of money is paid from a different account as the receiver. Looks like the company has cash flow problems. And waiting since the 20th of December 2024 for a order to be process. They advertise stuff that they don't have in stock.