DISGUSTING CLIENT SERVICE

I made an online purchase which resulted in the product not being able to be sourced. I proceeded to order a different pair of shoes which also resulted in them sending an email stating the product could not be sourced. The one credit card payment has been reversed, but the other not. I have since sent my banking details as requested by them, and have heard nothing further. I have sent follow up emails with no response. Absolutely disgusting. Highly don't recommend.