Bad Quality Caps

My name is Duane Louw and I am staying in Rustenburg NorthWest.

I bought a black Underarmour Cap 2years ago. I didn't wear it excessively or frequently but after about a year the stretch band of the cap was totally stretched out so much that it flared out at the bottom! So much that I couldn't wear it!

I was disappointed because it was an expensive cap and I didn't have it very long!

Last year for Christmas my brother in law then gave me a beautiful white UnderArmour cap. I was blown away by disappointment when this cap was doing EXACTLY the same thing like the previous one! AFTER NOT EVEN A YEAR!!!

I couldn't believe that the second cap of exactly the same brand was stretched out!!!

Under Armour claims to be a high quality brand...but the Caps barely last a year! Why does both caps that cost over R300 each gets stretched out in around a year's time!?? A cap that costs this much should last a lifetime!!! I have caps of less than R60 that is still in superb condition after almost 10 years!

I sent an email to Under Armour SA (ApolIo Brands) and they said the following;

""Please be advised that our exchange policy only allows you to exchange an item within the first six months of the item bought. Should it then be over the six months from date of purchase, we’re unable to exchange the item.

I understand you said you had not worn the caps that frequently, however we wouldn’t be able to exchange or refund the items you had bought.

Kind regards,""

I am very disappointed in the way they reacted! They didn't say that they will look into the matter or something... They just follow the policy that sais after 6months they don't take returns or refund...?

So I will market that principle they trade by that they make caps the cheapest way they can, just to last past 6months and sell them so expensive as possible and then just say sorry the policy don't exchange or refund after 6months!!! If they make cheap quality caps...then they must sell them cheap also! Then we will not expect more than 6months from the Caps!!!

I will tell everyone what tipe of quality and service Under Armour give!!!