DM
Donald M
1 reviews | Active since Jun 2016
19 Jul 2023, 14:08
BAD EXPERIENCE
I bought a phone from unboxxed hoping that I will get the best device and unfortunately I was wrong, I trusted this company with all my heart. I bought an iPhone 8 from Thando, the battery life on that particular iPhone was supposed to be 85% upwards according to their standards, unfortunately the one they gave me was 79% and which is unfair. I had to complain, they did an exchange and gave me another iPhone 8.
The second iPhone’s was very bad, the battery got drained so quickly, again I had to complain….. They gave me a replacement that they assured me that it won’t give me a problem, within a day that phone was jumped from 78% to 1%, I thought I was dreaming…. Then following day from 58% to 1%.
Now I’ve had enough, now I need a refund, they want their device before I even transfer important stuff to the new device and the is important stuff that I need on their phone. HOWEVER WHEN YOU BUY FROM THEM, THEY WANT YOUR MONEY FIRST BEFORE THEY CAN DELIVER YOUR DEVICE!!!! THAT IS TOTALLY NOT FAIR I WILL NEVER BUY FROM THIS COMPANY IN MY WHOLE ENTIRE LIFE. I’M SO SAD!!! THEY WILL REFUND ME MY MONEY IN THEIR OWN TERMS!
Helpful (0)
Replies (7)0
Replies (7)
Unboxxed's replyOfficial
19 Jul 2023, 15:59Hi Donald - I am so sorry you feel this way :( We feel we have tried super hard to keep you happy - including shipping you 2 different replacement phones since your 2nd March purchase. The most recent replacement was a fully refurbished device including new battery, graded as A+ quality (equivalent to an "as-new" device) when your original purchase was a FAIR quality device - this represents a 2-fold upgrade from your original purchase.
iPhone 8 are our most popular product and we have not experienced customer complaints previously.
Under these circumstances, we are not confident that we can meet what you require and so have suggested that we refund you in full.
In order to do this, we need to receive your phone back and will process your refund as soon as it arrives. We have offered to expedite your collection using a special door-to-door courier service so that we can collect your device and process your refund within a few hours at a maximum. We have been the victim of ********** claims before and so while we do not believe that this is the case with your return, we do have policies in place that we must adhere to as a standard.
We have also talked you through how to back up your data into the Cloud so that you can transfer your data onto whichever alternative device you purchase.
Ultimately, we are committed to keeping our customers happy. We'd still love to help you out - keep us posted!
iPhone 8 are our most popular product and we have not experienced customer complaints previously.
Under these circumstances, we are not confident that we can meet what you require and so have suggested that we refund you in full.
In order to do this, we need to receive your phone back and will process your refund as soon as it arrives. We have offered to expedite your collection using a special door-to-door courier service so that we can collect your device and process your refund within a few hours at a maximum. We have been the victim of ********** claims before and so while we do not believe that this is the case with your return, we do have policies in place that we must adhere to as a standard.
We have also talked you through how to back up your data into the Cloud so that you can transfer your data onto whichever alternative device you purchase.
Ultimately, we are committed to keeping our customers happy. We'd still love to help you out - keep us posted!
Unboxxed's reply19 Jul 2023, 15:59
Official
Hi Donald - I am so sorry you feel this way :( We feel we have tried super hard to keep you happy - including shipping you 2 different replacement phones since your 2nd March purchase. The most recent replacement was a fully refurbished device including new battery, graded as A+ quality (equivalent to an "as-new" device) when your original purchase was a FAIR quality device - this represents a 2-fold upgrade from your original purchase.
iPhone 8 are our most popular product and we have not experienced customer complaints previously.
Under these circumstances, we are not confident that we can meet what you require and so have suggested that we refund you in full.
In order to do this, we need to receive your phone back and will process your refund as soon as it arrives. We have offered to expedite your collection using a special door-to-door courier service so that we can collect your device and process your refund within a few hours at a maximum. We have been the victim of ********** claims before and so while we do not believe that this is the case with your return, we do have policies in place that we must adhere to as a standard.
We have also talked you through how to back up your data into the Cloud so that you can transfer your data onto whichever alternative device you purchase.
Ultimately, we are committed to keeping our customers happy. We'd still love to help you out - keep us posted!
iPhone 8 are our most popular product and we have not experienced customer complaints previously.
Under these circumstances, we are not confident that we can meet what you require and so have suggested that we refund you in full.
In order to do this, we need to receive your phone back and will process your refund as soon as it arrives. We have offered to expedite your collection using a special door-to-door courier service so that we can collect your device and process your refund within a few hours at a maximum. We have been the victim of ********** claims before and so while we do not believe that this is the case with your return, we do have policies in place that we must adhere to as a standard.
We have also talked you through how to back up your data into the Cloud so that you can transfer your data onto whichever alternative device you purchase.
Ultimately, we are committed to keeping our customers happy. We'd still love to help you out - keep us posted!
DM
Donald M's updateReviewer Update
20 Jul 2023, 08:06Now you have your phone, so now where is my money? Thando told me that I will get my money back within an hour, now my calls are being ignored and I'm being played. I haven't received my money as promised but you have your device, is it fair?????? As soon as Thando received the device, then he began to lie about everything. I even ask him to do an immediate payment and he told me stories about bank fees, I mean to do an immediate payment using FNB will cost you R5.00, take that R5.00 from my money.
DM
Donald M's update20 Jul 2023, 08:06
Reviewer Update
Now you have your phone, so now where is my money? Thando told me that I will get my money back within an hour, now my calls are being ignored and I'm being played. I haven't received my money as promised but you have your device, is it fair?????? As soon as Thando received the device, then he began to lie about everything. I even ask him to do an immediate payment and he told me stories about bank fees, I mean to do an immediate payment using FNB will cost you R5.00, take that R5.00 from my money.
DM
Donald M's updateReviewer Update
20 Jul 2023, 08:24"In order to do this, we need to receive your phone back and will process your refund as soon as it arrives. We have offered to expedite your collection using a special door-to-door courier service so that we can collect your device and process your refund within a few hours at a maximum."....
You received your device around 16:05 yesterday (19-07-2023), today is the 20th of July 2023, 08:21, still no funds in my account..... yet you are stating on your comment that the refund will take place within few hours..... This is so unprofessional, especially if you are dealing with people's money.
You received your device around 16:05 yesterday (19-07-2023), today is the 20th of July 2023, 08:21, still no funds in my account..... yet you are stating on your comment that the refund will take place within few hours..... This is so unprofessional, especially if you are dealing with people's money.
DM
Donald M's update20 Jul 2023, 08:24
Reviewer Update
"In order to do this, we need to receive your phone back and will process your refund as soon as it arrives. We have offered to expedite your collection using a special door-to-door courier service so that we can collect your device and process your refund within a few hours at a maximum."....
You received your device around 16:05 yesterday (19-07-2023), today is the 20th of July 2023, 08:21, still no funds in my account..... yet you are stating on your comment that the refund will take place within few hours..... This is so unprofessional, especially if you are dealing with people's money.
You received your device around 16:05 yesterday (19-07-2023), today is the 20th of July 2023, 08:21, still no funds in my account..... yet you are stating on your comment that the refund will take place within few hours..... This is so unprofessional, especially if you are dealing with people's money.
Unboxxed's replyOfficial
20 Jul 2023, 08:35Hi Donald - 100% - we received your returned device at 4pm and processed your refund to your Discovery bank account within the hour. We sent you an email with proof of payment yesterday afternoon at 17h08 to your gmail address. Please take a look for it. Please also do get in touch with us via email or WhatsApp - we are genuinely here to help and answer your questions 👍
Unboxxed's reply20 Jul 2023, 08:35
Official
Hi Donald - 100% - we received your returned device at 4pm and processed your refund to your Discovery bank account within the hour. We sent you an email with proof of payment yesterday afternoon at 17h08 to your gmail address. Please take a look for it. Please also do get in touch with us via email or WhatsApp - we are genuinely here to help and answer your questions 👍
DM
Donald M's updateReviewer Update
20 Jul 2023, 11:26The money hasn't reflected in my bank account, and you already have your cell phone with you.... Yes, I did see your pop, why didn't you action the transfer using the pay and clear option? I was promised that I will receive the funds as soon as you receive your mobile phone, and I did ask Thando nicely that He needs to action my refund using the pay and clear option and He promised to do that... I was supposed to purchase an alternative phone yesterday immediately after receiving my money from you.... It is not in my budget to buy a phone now using my own money, every individual has his/her personal plans. Now I don't have a phone and I can't perform my daily duties because of this whole thing..... Obviously, there is a charge of doing a pay and clear.... When doing a transfer and I did explain to Thando to take that fee from my money, which is R5.00 - R10.00 or so.
DM
Donald M's update20 Jul 2023, 11:26
Reviewer Update
The money hasn't reflected in my bank account, and you already have your cell phone with you.... Yes, I did see your pop, why didn't you action the transfer using the pay and clear option? I was promised that I will receive the funds as soon as you receive your mobile phone, and I did ask Thando nicely that He needs to action my refund using the pay and clear option and He promised to do that... I was supposed to purchase an alternative phone yesterday immediately after receiving my money from you.... It is not in my budget to buy a phone now using my own money, every individual has his/her personal plans. Now I don't have a phone and I can't perform my daily duties because of this whole thing..... Obviously, there is a charge of doing a pay and clear.... When doing a transfer and I did explain to Thando to take that fee from my money, which is R5.00 - R10.00 or so.
DM
Donald M's updateReviewer Update
21 Jul 2023, 08:30Good morning
I received my money and thanks a lot, can you please treat me fairly next time when I buy one of your devices in future.... If the is an issue with the device, I must feel free to report it since your devices have a 12 months warranty, I won't create stories...... I'm not that kind of a person and above all I'm not a *****..... I live a healthy life and I won't appreciate being treated as if I'm going to run away with your device or as if I'm lying pertaining the devices you gave me, that is totally unacceptable.
Anyway, I bought myself a temporary Cellphone for R3500.00 that I can use for now since I'm planning to buy an iPhone 12 very soon.
I'm done, have a great day.
I received my money and thanks a lot, can you please treat me fairly next time when I buy one of your devices in future.... If the is an issue with the device, I must feel free to report it since your devices have a 12 months warranty, I won't create stories...... I'm not that kind of a person and above all I'm not a *****..... I live a healthy life and I won't appreciate being treated as if I'm going to run away with your device or as if I'm lying pertaining the devices you gave me, that is totally unacceptable.
Anyway, I bought myself a temporary Cellphone for R3500.00 that I can use for now since I'm planning to buy an iPhone 12 very soon.
I'm done, have a great day.
DM
Donald M's update21 Jul 2023, 08:30
Reviewer Update
Good morning
I received my money and thanks a lot, can you please treat me fairly next time when I buy one of your devices in future.... If the is an issue with the device, I must feel free to report it since your devices have a 12 months warranty, I won't create stories...... I'm not that kind of a person and above all I'm not a *****..... I live a healthy life and I won't appreciate being treated as if I'm going to run away with your device or as if I'm lying pertaining the devices you gave me, that is totally unacceptable.
Anyway, I bought myself a temporary Cellphone for R3500.00 that I can use for now since I'm planning to buy an iPhone 12 very soon.
I'm done, have a great day.
I received my money and thanks a lot, can you please treat me fairly next time when I buy one of your devices in future.... If the is an issue with the device, I must feel free to report it since your devices have a 12 months warranty, I won't create stories...... I'm not that kind of a person and above all I'm not a *****..... I live a healthy life and I won't appreciate being treated as if I'm going to run away with your device or as if I'm lying pertaining the devices you gave me, that is totally unacceptable.
Anyway, I bought myself a temporary Cellphone for R3500.00 that I can use for now since I'm planning to buy an iPhone 12 very soon.
I'm done, have a great day.
Unboxxed's replyOfficial
21 Jul 2023, 11:00Hi Donald - thanks for letting us know that received the funds, appreciated. All the best, Unboxxed
Unboxxed's reply21 Jul 2023, 11:00
Official
Hi Donald - thanks for letting us know that received the funds, appreciated. All the best, Unboxxed