Poor service - Unathi Naye Creations / Lola Perfume

I ordered perfume for resale from Unathi Naye Creations. Order was placed on 22/02/21, order was paid 25/02/21. Unathi sent me a photo of the waybill on 02/03/21. After tracking the order for several days without success, I informed the supplier that I want to cancel my order.

I was then contacted by the supplier who advised that there was issues with the courier but that my order is now on the way. I received my order on 10/03/21 but my order was incomplete in that specific perfumes ordered were not there and was merely replaced with others.

As one of my orders was dependent on stock received, I already lost one client due to not being able to supply the product.

I delivered the two other orders that I had but one was immediately returned for a refund as client ordered Royal Secret (a dark perfume) and the product provided was light and see through ... another client/order lost.

The third order was delivered and client tested the perfume (Chanel No 5). After an hour client visited me and advised that she cannot smell the perfume on her and asked me to smell. No perfume smell was discernible. I refunded client and took possession of the perfume ... a third client/order lost.

I have now been in contact with the supplier since 10/03/21 requesting a refund after which I will return their products. Unathi advised me that refund takes 3 days.

When I followed up after 3 days, Michael informed me that the product has to be returned prior to the refund being processed. I informed them that I am not willing to do so and will return once I received my refund.

After a telephone conversation to this effect, I agreed to return the perfume but informed the supplier that they need to send a courier as I am not willing to incur more expenses. I was advised on 15/03/21 that they will send a courier to collect and once the courier confirmed with them that the full product supp**** is collected for return, they will refund me immediately.

Three days has now passed and no courier yet to pick up the product. Also no reply to any Whatsapp messages and no answer to telephone calls.

I sent a final message to both owners on 17/03/2021 @ 09:09 informing them that their failure to reply leaves me with no option but to explore further alternatives to recover my expenses. I received a message back from Michael at 09:19 that he will call me around 10h00. It is now 24 hours later and still no reply.