Zero care for health of their members.

I have always advocated for Umvuzo amongst my colleagues. I have never had any issues until now. My fiancé needs neck surgery, the surgery is scheduled for Monday. Up until now Umvuzo refuses to grant authorization. The Neurosurgeon himself have spoken with the medical aid to explain the urgency of this procedure, he did not even want her to drive from the hospital as any slight disturbance in her neck could result in permanent paralysis.

I was told by Umvuzo to speak with Dora or Alex. I have been tryin one complete day to speak with either of them. After about three straight hours on the telephone I have not yet had any success. I was called by someone else at least, however this person could not give me feedback, according to her they have only received the documents yesterday. While I know they have been contacted over a week ago by the offices of the neurosurgeon. And according to the neurosurgeon they have submitted the documents last week Friday.

What is extremely concerning to me is that for the past 11 or 12 years I have been a loyal client of Umvuzo and they have absolutely no urgency regarding my health or the health of my family. For all Umvuzo cares, my fiancé could be paralyzed and it would not phase them one bit. Having any kind of Spinal surgery is stressful enough as it is without the added worry that your medical aid will not cover a urgent and necessary procedure.