WORST SERVICE EVER!!!

I am really unhappy, appalled to say the least, with the service constantly received from Umvuzo. I have an issue that started in November 2023 with Umvuzo and, to this date, it is not resolved. Bradline Kruger was handling my case - even she has resigned. Every time I follow up, I am given a new reference number and asked to send proof of claims submissions. I have sent these more than 7 times. Now, they do not even respond to my emails when following up. I have followed up more than 5 times and never received a response.

I hate what I am going through with Umvuzo. I have been a member for almost 5 years, but I will be leaving the medical aid as soon as the period opens to change medical aids. I really hate this.