Worse Service ever...

I'm so disappointed with your service. I'm due for a surgery on the 18.07.2024, and nothing is authorized, no one has the decency to call me and advise what's with the hold up. I have to call every hour to find out what the feedback is. Your consultant don't care a damn about Customer (the last one i spoke to told me straight up, "it's "FINE I CAN LAY A COMPLAIN WITH HELLOW PETER AND HUNG UP). i don't know what to do tomorrow, and what to submit at work , I'm in the dark.. i hate your service, especially when one is in need., but i pay without default. im very disappointed in your service