1 reviews | Active since Nov 2016
What a pity zero stars aren't a option
What a pity zero stars aren't a option. Joined the medical aid in Jan '22. realized that compared to other medical aids Umvuzo makes things unnecessarily difficult. In the town that I live with +8 great GPs there's only ONE on their network plan, same for their dentists. Medication isn't always covered so make sure you get authorization for the smallest of things, and even than expect to still be liable for almost the full payment. Mobile App doesn't work from time to time and I'm constantly left with an annoying "Login Error" (also can't reset password, same error). Website/Portal is equally hard to navigate with very little helpful information and I'm not able to download a statement. Can only hope I don't get seriously sick this year, wouldn't want to find out what else they don't cover. Moving back to my previous MA as soon as this year is over. The cost saving Umvuzo offers will just leave you with a headache and there's no value in their options.
Thank you for raising your concerns and frustrations.
We are sorry and apologise for your frustrations when trying to source the services we provide. We do engage providers of your choice to join the network.
Our Escalations consultant will engage you to get more details.
Kind Regards,
Umvuzo Health Client Services.
Thank you for raising your concerns and frustrations.
We are sorry and apologise for your frustrations when trying to source the services we provide. We do engage providers of your choice to join the network.
Our Escalations consultant will engage you to get more details.
Kind Regards,
Umvuzo Health Client Services.
I received a call the very next day from Client Services to discuss my specific concerns and complaints and the consultant was very understanding and explained the processes to me and where the problems may have slipped in that caused the frustration.
They understand that there's currently (and still is) only one GP & dentist in the area where I live that I can visit and promised to reach out to more to make them part of the Umvuso Universal Network providers.
For the time being I'll be visiting another GP that I'm comfortable with and pay out of pocket.
I received a call the very next day from Client Services to discuss my specific concerns and complaints and the consultant was very understanding and explained the processes to me and where the problems may have slipped in that caused the frustration.
They understand that there's currently (and still is) only one GP & dentist in the area where I live that I can visit and promised to reach out to more to make them part of the Umvuso Universal Network providers.
For the time being I'll be visiting another GP that I'm comfortable with and pay out of pocket.
Thank you for the feedback, it is much appreciated. We strive to render excellent service and learn from the mistakes we did.
The request to engage the Practitioners in your area is being forwarded to the department responsible for the Doctors' networks.
Best Regards,
Umvuzo Client Services.
Thank you for the feedback, it is much appreciated. We strive to render excellent service and learn from the mistakes we did.
The request to engage the Practitioners in your area is being forwarded to the department responsible for the Doctors' networks.
Best Regards,
Umvuzo Client Services.