Unhappy Umvuzo Health Medical Scheme Client

I’ve had ongoing issues with Umvuzo Health since joining, and it’s been a constant source of frustration. Every time I need a procedure, whether before or after, there are always problems—either they refuse to pay for certain things, or getting authorization is a hassle. Despite paying over R6,000 a month in contributions, I still end up having to pay service providers out of pocket because they won’t cover the costs. I can’t keep dealing with this; it feels like abuse. If you can, avoid this medical aid scheme. They'll promise a medicine bag and refills which you never get unless you complain.