Umvuzo Standard option ridiculous service

I can't begin to explain how much trouble UMVUZO Medical aid is causing us. My husband as we speak is in hospital with severe lower back pain to the point where he could not walk. So before you ask, yes we visited our network gp (who by the way umvuzo doesn't want to pay) My husband has been to his gp 3 times, the physio 3 times, and referred him to a network specialist. Who he was unable to see as they didn't give him authorization. We have paid so many medical bills already and they keep coming. Umvuzo/Universal whom ever. "supposed to assist me with help to solve my issues" what a joke... I received 2 very enthusiastic emails about helping me... And too now nothing is resolved. So Thank you hello Peter for this plateform where we can voice our opinions. I'm very very disappointed in Umvuzo I never expected this terrible treatment, and not 1s did we miss a payment. Can the treatment change so much because we changed from Supreme to standard.. On standard I never had 1 problem. I don't advise umvuzo standard option to everyone