Umvuzo refusing to return the money I already paid at the hospital

I was hospitalized ,Umvuzo refused to pay my medical costs.The hospital demanded money since my medical paid refused to pay some of the costs.i contacted the ombudsman for the medical aid to intervene.i had already paid 2097 to the hospital. The hospital returned the money to the medical aid which is refusing to pay my money back.If u want to suffer whilst having a medical aid u must join Umvuzo Medical aid.