TK
Thomas K

1 reviews | Active since Feb 2019

30 Jun 2025, 08:38

Umvuzo never paying for medical expenses.

I think Umvuzo management write their own positive reviews because I haven't met anyone happy with the service they render.

I've just received a sms, stating that I have to pay R2033,22 without any explanation from Umvuzo.

Mind you, I'm paying more that R8000 per month and I can't do anything with the medical aid as everything gets declined. No over the counter medication, when my kids are sick, I have to pay.

Last year I was threatened with lawyers by service providers because Umvuzo refused to pay.

I don't know what I'm paying for because I'm not really using the medical aid and when I do try to use it, I have to pay out of my pocket.

To anyone thinking of using this medical aid, you're on your own, don't say that you weren't warned.

I can just as well save that R8000 + and have more than R96 000 each year to spend on medical needs for myself and my family.

Useless indeed.

0
Replies (5)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply30 Jun 2025, 08:47
Official
Dear Thomas Koekemoer
 
We acknowledge receipt of your complaint and apologise for your negative service experience.
 
Our Service Consultant will contact you shortly to get more details of your query.
 
Regards
Umvuzo Health
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply30 Jun 2025, 09:08
Official

Dear Thomas Koekemoer,

We've attempted to reach you, but unfortunately, we haven't been able to connect. 

Could you kindly advise on a suitable time for our service consultant to call you, or provide an alternate contact number? 

We appreciate your response and look forward to speaking with you.

Kind regards,
Umvuzo Health
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply04 Jul 2025, 12:12
Official
Dear Thomas 

Following up on our previous discussion, please note that the hospital account has been fully paid yesterday 

Kind regards
Umvuzo Health
TK
Thomas K's update08 Jul 2025, 07:30
Reviewer Update
Thank you for the payment made to the service provider.
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply08 Jul 2025, 08:41
Official
Dear Thomas,

We are glad that we could resolve your query.

Kind Regards,
Umvuzo Health