KP
Karen P

1 reviews | Active since Sept 2018

08 Mar 2021, 14:58

Umvuzo medical scheme - STAY AWAY FROM THEM

Guys please think twice before moving over to Umvuzo medical scheme. We moved over to Umvuzo January this year because it all seemed so promising for me and my life partner and we could afford it to go onto their top plan. Well to be honest we were looking for a good medical aid because since 1998 i am struggling with my woman parts and need a medical aid that will support me. Well i was wrong. I went to a Gynecologist and she said that my ovary is growing and that I have cysts on the ovaries. That is what causing the pain. Well the medical aid then send me for x rays then to a professor in Pretoria. Now i must go for physio. I dont have money to travel once a week to Pretoria for physio and if that is not working then he will operate. I am sorry. I am in a lot of pain for two years now. And now the medical aid doesn't want to approve my operation at my gynecologist and I must live with this pain because i dont have money to travel to pretoria once a week for 6 weeks.

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Replies (3)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply09 Mar 2021, 08:44
Official
Dear Karen,

Thank you for raising this issue with us, and we are very sorry for your experience. Our clinical manager will get in touch with you to obtain more information, in order to find a solution to the challenge you are experiencing.

Kind regards,
Umvuzo Health
KP
Karen P's update09 Mar 2021, 10:40
Reviewer Update
Thank you Umvuzo for phoning me back so that I can explain my whole situation to you.
I apologies for the negative letter that I posted on Hello Peter but please understand my pain and situation as well.
You explain everything to me and I understand your point of view better.
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply09 Mar 2021, 12:35
Official
Thank you Karen for the updated feedback Karen. 

Kind regards
Umvuzo Health