KP
Karen P
1 reviews | Active since Sept 2018
07 Oct 2024, 20:15
UMVUZO MEDICAL AID A BIG NO NO. THINK CAREFULLY BEFORE JOINING THIS MEDICAL AID
Hi everyone reading here please, think carefully before joining this pathetic medical aid. Today I went for a doctors appointment in Pretoria for a hernia that is bothering me for 3-4 years now. And the joke is on the so called medical professionals at Umvuzo. When I requested why some of the procedure codes were not approved, they answered because they could do this type of procedure with a normal sonar. My word people when I got at the rooms today the procedures that they are doing can not be done by a sonar. How can a sonar monitor the acid reflux or acid discharge in your body over 24 hours.
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Replies (2)0
Replies (2)Umvuzo Health Medical Scheme's replyOfficial
07 Oct 2024, 20:30Dear Karen Pretorius
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply07 Oct 2024, 20:30
Official
Dear Karen Pretorius
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's replyOfficial
08 Oct 2024, 13:55Dear Karen Pretorius
Following our recent interaction, could you please provide us with the requested documents for potential funding at your earliest convenience?
Regards
Umvuzo Health
Umvuzo Health
Umvuzo Health Medical Scheme's reply08 Oct 2024, 13:55
Official
Dear Karen Pretorius
Following our recent interaction, could you please provide us with the requested documents for potential funding at your earliest convenience?
Regards
Umvuzo Health
Umvuzo Health
