TK
Thomas K
1 reviews | Active since Feb 2019
26 Mar 2024, 14:59
Umvuzo Medical Aid ****
I believe this is one of the worst medical aid schemes ever. My son underwent surgery but now they refuse to pay for his medication and I have been holding for almost an hour now with an electronic voice informing me that my call is important. I regret joining this useless medical aid ****. People planning to join a medical aid scheme, should steer clear of these ****mers.
Helpful (0)
Replies (5)0
Replies (5)
Umvuzo Health Medical Scheme's replyOfficial
26 Mar 2024, 15:28Dear Thomas,
We acknowledge receipt of your complaint and apologise for the inconvenience caused to you. Our service consultant will be contact you shortly to get more details in order to resolve your query.
We acknowledge receipt of your complaint and apologise for the inconvenience caused to you. Our service consultant will be contact you shortly to get more details in order to resolve your query.
Regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply26 Mar 2024, 15:28
Official
Dear Thomas,
We acknowledge receipt of your complaint and apologise for the inconvenience caused to you. Our service consultant will be contact you shortly to get more details in order to resolve your query.
We acknowledge receipt of your complaint and apologise for the inconvenience caused to you. Our service consultant will be contact you shortly to get more details in order to resolve your query.
Regards,
Umvuzo Health
Umvuzo Health Medical Scheme's replyOfficial
02 Apr 2024, 09:12Dear Thomas,
As discussed with our service agent query on the dispensing of the medication has now been resolved.
We however cannot trace the reported long hold time on our call records using the number you provided , please confirm the number you dialed us from so we can investigate further.
Regards,
Umvuzo Health
As discussed with our service agent query on the dispensing of the medication has now been resolved.
We however cannot trace the reported long hold time on our call records using the number you provided , please confirm the number you dialed us from so we can investigate further.
Regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply02 Apr 2024, 09:12
Official
Dear Thomas,
As discussed with our service agent query on the dispensing of the medication has now been resolved.
We however cannot trace the reported long hold time on our call records using the number you provided , please confirm the number you dialed us from so we can investigate further.
Regards,
Umvuzo Health
As discussed with our service agent query on the dispensing of the medication has now been resolved.
We however cannot trace the reported long hold time on our call records using the number you provided , please confirm the number you dialed us from so we can investigate further.
Regards,
Umvuzo Health
TK
Thomas K's updateReviewer Update
02 Apr 2024, 15:14Here's the number I called from: ***
TK
Thomas K's update02 Apr 2024, 15:14
Reviewer Update
Here's the number I called from: ***
Umvuzo Health Medical Scheme's replyOfficial
02 Apr 2024, 16:31Dear Thomas,
Thank you for the number, we will investigate and revert.
Regards,
Umvuzo Health
Thank you for the number, we will investigate and revert.
Regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply02 Apr 2024, 16:31
Official
Dear Thomas,
Thank you for the number, we will investigate and revert.
Regards,
Umvuzo Health
Thank you for the number, we will investigate and revert.
Regards,
Umvuzo Health
Umvuzo Health Medical Scheme's replyOfficial
04 Apr 2024, 08:49Dear Thomas,
We have sent you a mail on the email address provided, please revert with the additional information requested.
Regards,
Umvuzo Health
We have sent you a mail on the email address provided, please revert with the additional information requested.
Regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply04 Apr 2024, 08:49
Official
Dear Thomas,
We have sent you a mail on the email address provided, please revert with the additional information requested.
Regards,
Umvuzo Health
We have sent you a mail on the email address provided, please revert with the additional information requested.
Regards,
Umvuzo Health