Umvuzo makes it near impossible to pay claims.

Several attempts have been made in the past and recently for payouts to Umvuzo clients. All banking details have been mailed to Umvuzo two years ago and again this year resulting in no payments made to healthcare provider.

Follow-up emails are sent to confirm receipt of mails with no response. I have also stopped phoning their agents as they are rude and argumentative. This results in clients not being able to seek the mental health help that they require.