Umvuzo *** Service

I am so disgusted by the pathetic service I received from umvuzo . I Phone *** to get authorization to see a specialist 5 days earlier, On the day of appointment the auth number was not given and had to pay R1000.00 to see the Specialist. When I phoned back after (being promised to be phoned back) the told gave me the auth no and said I should claim from them for reimbur*****t- I was given an incorrect email for to send a refund claim ….I phoned again after 5 days to confirm whether the e-mail was received or not. Nope....I have used the incorrect e-mail so the correct one was given and I AGAIN sent it on 10 /10. Today 30/10 I phone (AGAIN) to find out how far is the refund.. NELSON assisted me he was very very sarcastic made feel STUPID ...accused me of doing things I did not do. then told me my they don't have my banking details and the amount that Iam claiming for is sky high they can only refund R600...1. I phoned this number 4 times not once was I told about the banking details. but in any case wrote the email 2. Still waiting for the clinical sister to send me or phone me concerning my status. When I told Nelson he must cut to the chase and give me an e-mail where I can send the details coz am at work ...Nelson said to me HE IS ALSO WORKING SO WHAT >>>>>>>>>>Nelson you have the job now because I pay the medical aid a hell lot of money in order for you to keep that JOB.