LE
Lorraine E
1 reviews | Active since Jun 2019
15 Jan 2025, 14:23
Umvuzo it's 2025 and still your customer service sucks
Umvuzo why do you never call us back? We won't logg a call just for fun!!!!
Helpful (0)
Replies (5)0
Replies (5)
Umvuzo Health Medical Scheme's replyOfficial
15 Jan 2025, 14:37Dear Lorraine Eiman
We acknowledge receipt of your complaint and apologise for your negative service experience.
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply15 Jan 2025, 14:37
Official
Dear Lorraine Eiman
We acknowledge receipt of your complaint and apologise for your negative service experience.
We acknowledge receipt of your complaint and apologise for your negative service experience.
Our Service Consultant will contact you shortly to get more details of your query.
Regards
Umvuzo Health
Regards
Umvuzo Health
LE
Lorraine E's updateReviewer Update
15 Jan 2025, 17:29Resolved thank you Umvuzo but please talk with customer service please..let them get back to your clients ASAP....
LE
Lorraine E's update15 Jan 2025, 17:29
Reviewer Update
Resolved thank you Umvuzo but please talk with customer service please..let them get back to your clients ASAP....
Umvuzo Health Medical Scheme's replyOfficial
15 Jan 2025, 18:59Dear Lorraine Eiman
Thank you for your positive feedback and your concern is noted. One of our consultant will reach to you tomorrow to close of the inquiry
Regards
Umvuzo Health
Thank you for your positive feedback and your concern is noted. One of our consultant will reach to you tomorrow to close of the inquiry
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply15 Jan 2025, 18:59
Official
Dear Lorraine Eiman
Thank you for your positive feedback and your concern is noted. One of our consultant will reach to you tomorrow to close of the inquiry
Regards
Umvuzo Health
Thank you for your positive feedback and your concern is noted. One of our consultant will reach to you tomorrow to close of the inquiry
Regards
Umvuzo Health
LE
Lorraine E's updateReviewer Update
16 Jan 2025, 11:01Thank you Umvuzo I received the call this morning and looking forward to a great relationship with your medical aid for more years to come.
I made a post on the 04th December 2024 also and was immediately assisted in such a way that I felt bad for my review..I rate your service 10 out of 10
I made a post on the 04th December 2024 also and was immediately assisted in such a way that I felt bad for my review..I rate your service 10 out of 10
LE
Lorraine E's update16 Jan 2025, 11:01
Reviewer Update
Thank you Umvuzo I received the call this morning and looking forward to a great relationship with your medical aid for more years to come.
I made a post on the 04th December 2024 also and was immediately assisted in such a way that I felt bad for my review..I rate your service 10 out of 10
I made a post on the 04th December 2024 also and was immediately assisted in such a way that I felt bad for my review..I rate your service 10 out of 10
Umvuzo Health Medical Scheme's replyOfficial
16 Jan 2025, 11:16Dear Lorraine Eiman
Thank you once again for your positive feedback and for entrusting us with the opportunity to give you excellent service.
We truly appreciate your updated rating, and it's incredibly reassuring to know that we've been able to retain another valued member.
Regards
Umvuzo Health
Thank you once again for your positive feedback and for entrusting us with the opportunity to give you excellent service.
We truly appreciate your updated rating, and it's incredibly reassuring to know that we've been able to retain another valued member.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply16 Jan 2025, 11:16
Official
Dear Lorraine Eiman
Thank you once again for your positive feedback and for entrusting us with the opportunity to give you excellent service.
We truly appreciate your updated rating, and it's incredibly reassuring to know that we've been able to retain another valued member.
Regards
Umvuzo Health
Thank you once again for your positive feedback and for entrusting us with the opportunity to give you excellent service.
We truly appreciate your updated rating, and it's incredibly reassuring to know that we've been able to retain another valued member.
Regards
Umvuzo Health