Umvuzo Is failing its patients: A hazard to healthcare

If I could give zero stars, I would. Umvuzo, your service shows a complete disregard for patients’ wellbeing. An authorisation for hospitalisation was submitted two months ago, yet I was only informed three days before surgery that it had been declined. What exactly were you doing for two months without responding? Do you understand how long it takes to book a surgical procedure?

To tell me, the day before, that I should check with my doctor about postponing is not only careless but also *********. Patients live in daily pain while waiting for procedures that doctors deem necessary. Postponing is not a simple matter, it can take months to reschedule, yet I pay my premiums every single month without fail. Instead of preparing for my surgery, I am left on endless calls with your authorisation line that doesn’t even get answered. I am stressed, crying, and my health is suffering because of your negligence. Do you understand the emotional toll this takes? You are a hazard of a medical aid.

I will be cancelling my membership with you and will inform every single colleague I have ever recommended you to. If you cannot assure my health when I need you most, then you are useless as a medical insurance provider. The whole of Hello Peter is filled with complaints about your authorisation team, and yet you have done nothing to fix it. This is a disgrace, and your failure to act responsibly has real consequences for people’s health, dignity, and trust.