1 reviews | Active since Feb 2018
UMVUZO Health - AUTHORIZATION FAILURE
I was convinced to change medical aids, after they ensured me I would receive the same benefits and services from Umvuzo as I did from Discovery. In fact, they went as far as to promise that Umvuzo was better than most of the other top-ranked medical aids. So far, I have had to pay in for every prescription received and now they won't cover an operation- not even hospitalization or anesthesia. This is beyond pathetic and I would urge anyone considering Umvuzo medical aid to avoid them at all costs.
Dear member,
First of all, we would like to apologise for the delay in responding to your complaint, we have only had access to our account today.
I am so sorry to hear of your frustrations with Umvuzo Health, and that you have not had a positive experience since your joining us. This is certainly not the norm and we pride ourselves in being dedicated to our members.
Please may I request to have an opportunity to engage with you, see how we can assist you, and also find the cause of your frustrations. Would you kindly send me an email to ***, so we can find ways to resolve your concerns?
We look forward to hearing from you.
Umvuzo Health
Dear member,
First of all, we would like to apologise for the delay in responding to your complaint, we have only had access to our account today.
I am so sorry to hear of your frustrations with Umvuzo Health, and that you have not had a positive experience since your joining us. This is certainly not the norm and we pride ourselves in being dedicated to our members.
Please may I request to have an opportunity to engage with you, see how we can assist you, and also find the cause of your frustrations. Would you kindly send me an email to ***, so we can find ways to resolve your concerns?
We look forward to hearing from you.
Umvuzo Health