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Musa M
1 reviews | Active since Jul 2025
09 Jul 2025, 11:00
Treated so badly
I have been calling for Authorization since Monday for an operation that must be done on Thursday, everytime I call they want something new. If I don't call they are silent and don't give feedback. It's Wednesday today and still they want a new thing after I have submitted and followed up on the last.
We have joined the supreme option since 2016, this is the first time we are actually needing hospital assistance and we are being treated like this.
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Replies (2)
Umvuzo Health Medical Scheme's replyOfficial
09 Jul 2025, 11:10Dear Musa,
We sincerely apologise for the inconvenience caused.
A Client Service Consultant will be in touch with you shortly to assist further.
Kind regards,
Umvuzo Health Medical Scheme's reply09 Jul 2025, 11:10
Official
Dear Musa,
We sincerely apologise for the inconvenience caused.
A Client Service Consultant will be in touch with you shortly to assist further.
Kind regards,
Umvuzo Health Medical Scheme's replyOfficial
09 Jul 2025, 15:21Dear Musa
Your authorization request has been reviewed and approved, although certain codes were unfortunately declined.
Our Client Service Consultant has communicated the feedback from the Authorization Department and explained the reasons for the declined codes.
Should you have any further questions or require clarification, please don’t hesitate to reach out.
Kind regards,
Umvuzo health
Umvuzo health
Umvuzo Health Medical Scheme's reply09 Jul 2025, 15:21
Official
Dear Musa
Your authorization request has been reviewed and approved, although certain codes were unfortunately declined.
Our Client Service Consultant has communicated the feedback from the Authorization Department and explained the reasons for the declined codes.
Should you have any further questions or require clarification, please don’t hesitate to reach out.
Kind regards,
Umvuzo health
Umvuzo health