LR
Lesha R
1 reviews | Active since Sept 2023
08 Sept 2023, 11:03
The worst service by far .....No waiting for feedback since June
The worst service ever...still waiting for manger to call me back regards my case ......the cll centee agent unprofessional....I am still waiting for this so called sister Elaine to call be bk since Monday.waiting for authorisation since June....still no feedback ...there is no manager to call for assistance ...don't take clients needs seriously.callcentre agents just make false promises.
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Replies (2)0
Replies (2)
Umvuzo Health Medical Scheme's replyOfficial
13 Sept 2023, 18:30Dear Lesha,
We are troubled to hear of your experience and how your expectations have not been met. Please allow us to investigate and our senior consultant will reach out to you as soon as possible to find ways to resolve the matter.
Best regards,
Umvuzo Health
We are troubled to hear of your experience and how your expectations have not been met. Please allow us to investigate and our senior consultant will reach out to you as soon as possible to find ways to resolve the matter.
Best regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply13 Sept 2023, 18:30
Official
Dear Lesha,
We are troubled to hear of your experience and how your expectations have not been met. Please allow us to investigate and our senior consultant will reach out to you as soon as possible to find ways to resolve the matter.
Best regards,
Umvuzo Health
We are troubled to hear of your experience and how your expectations have not been met. Please allow us to investigate and our senior consultant will reach out to you as soon as possible to find ways to resolve the matter.
Best regards,
Umvuzo Health
Umvuzo Health Medical Scheme's replyOfficial
15 Sept 2023, 16:09 Dear Lesha,
We apoligise for your negative service experience.
The outstanding information had since been received from the medical practitioner and the authorisation approved and sent to your personal emails address and service.
Please do not hesitate to contact us should you require further assistance.
Regards
Umvuzo Health
Umvuzo Health Medical Scheme's reply15 Sept 2023, 16:09
Official
Dear Lesha,
We apoligise for your negative service experience.
The outstanding information had since been received from the medical practitioner and the authorisation approved and sent to your personal emails address and service.
Please do not hesitate to contact us should you require further assistance.
Regards
Umvuzo Health