jM
jeanette M
1 reviews | Active since Feb 2021
14 Sept 2026, 22:10
The worst medical aid
Been with Umso since 2024 but lately it has become the worst nightmare .My daughter is asthmatic and they declining what the Dr is prescribing and their reason is limit reached. How does a patient reach limit on chronic medication. I have to pay medicine from my own pocket because Umvuso declines her medicine. With an uncontrollable asthma they are rejecting. I have to go to theater this coming Saturday been waiting for authorisation forever and they keep demanding medical records. This medical scheme is killing us yet we are paying a whole lot of money
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Replies (4)0
Replies (4)
Umvuzo Health Medical Scheme's replyOfficial
15 Sept 2026, 08:19Dear Member
We sincerely apologise for the inconvenience caused regarding your daughter’s treatment. We will investigate your query urgently and provide you with feedback as soon as possible.
Kind regards
Umvuzo Health Medical Scheme's reply15 Sept 2026, 08:19
Official
Dear Member
We sincerely apologise for the inconvenience caused regarding your daughter’s treatment. We will investigate your query urgently and provide you with feedback as soon as possible.
Kind regards
Umvuzo Health Medical Scheme's replyOfficial
15 Sept 2026, 12:46Dear Member,
As an update, an updated script from the treating doctor is required to facilitate the review of the medication.
Kindly submit the updated script to *** for review and further assessment.
Kind regards,
Umvuzo Health
As an update, an updated script from the treating doctor is required to facilitate the review of the medication.
Kindly submit the updated script to *** for review and further assessment.
Kind regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply15 Sept 2026, 12:46
Official
Dear Member,
As an update, an updated script from the treating doctor is required to facilitate the review of the medication.
Kindly submit the updated script to *** for review and further assessment.
Kind regards,
Umvuzo Health
As an update, an updated script from the treating doctor is required to facilitate the review of the medication.
Kindly submit the updated script to *** for review and further assessment.
Kind regards,
Umvuzo Health
jM
jeanette M's updateReviewer Update
16 Sept 2026, 03:24Which updated script because that's the story I always receive.
The Dr has sent three different prescriptions after been dejected 😔 How will my daughter asthma be in control while medical aid rejects what is best for her.
It's unfortunate I cannot attach the communication I received from the scheme when I enquired hence you do not even up to date with how the prescriptions has been working.
I have to pop out my own money to pay to get her what the Dr thinks is best for her.
It's 3Am in the morning wide awake because she is struggling with the breathing and I am a working mom who in few hours have to go work .
I have rep**** to Ledwaba who send an email regarding this issue and attached the communication I received regarding this issue when I went to Umvuso office in my town to enquire for the hundred time.
You are failing us dismally so .
I am totally unhappy of how you review your claims because it feels like you are trying to save money while playing with people's life.
The Dr has sent three different prescriptions after been dejected 😔 How will my daughter asthma be in control while medical aid rejects what is best for her.
It's unfortunate I cannot attach the communication I received from the scheme when I enquired hence you do not even up to date with how the prescriptions has been working.
I have to pop out my own money to pay to get her what the Dr thinks is best for her.
It's 3Am in the morning wide awake because she is struggling with the breathing and I am a working mom who in few hours have to go work .
I have rep**** to Ledwaba who send an email regarding this issue and attached the communication I received regarding this issue when I went to Umvuso office in my town to enquire for the hundred time.
You are failing us dismally so .
I am totally unhappy of how you review your claims because it feels like you are trying to save money while playing with people's life.
jM
jeanette M's update16 Sept 2026, 03:24
Reviewer Update
Which updated script because that's the story I always receive.
The Dr has sent three different prescriptions after been dejected 😔 How will my daughter asthma be in control while medical aid rejects what is best for her.
It's unfortunate I cannot attach the communication I received from the scheme when I enquired hence you do not even up to date with how the prescriptions has been working.
I have to pop out my own money to pay to get her what the Dr thinks is best for her.
It's 3Am in the morning wide awake because she is struggling with the breathing and I am a working mom who in few hours have to go work .
I have rep**** to Ledwaba who send an email regarding this issue and attached the communication I received regarding this issue when I went to Umvuso office in my town to enquire for the hundred time.
You are failing us dismally so .
I am totally unhappy of how you review your claims because it feels like you are trying to save money while playing with people's life.
The Dr has sent three different prescriptions after been dejected 😔 How will my daughter asthma be in control while medical aid rejects what is best for her.
It's unfortunate I cannot attach the communication I received from the scheme when I enquired hence you do not even up to date with how the prescriptions has been working.
I have to pop out my own money to pay to get her what the Dr thinks is best for her.
It's 3Am in the morning wide awake because she is struggling with the breathing and I am a working mom who in few hours have to go work .
I have rep**** to Ledwaba who send an email regarding this issue and attached the communication I received regarding this issue when I went to Umvuso office in my town to enquire for the hundred time.
You are failing us dismally so .
I am totally unhappy of how you review your claims because it feels like you are trying to save money while playing with people's life.
Umvuzo Health Medical Scheme's replyOfficial
21 Sept 2026, 09:18Dear Member,
Thank you for allowing us the opportunity to follow up on your concerns.
We sincerely apologise for the frustration and distress you experienced regarding your daughter’s chronic medication and the difficulties encountered during this process.
Following our escalation and review with the relevant managed care team, we can confirm that your daughter’s chronic medication application has been completed and the applicable medication authorisations have been confirmed. Detailed feedback regarding the outcome has been communicated to you directly due to the confidential nature of the information.
We acknowledge your concerns regarding the previous medication declines, repeated prescription submissions and the impact this experience has had on you and your daughter.
We trust that the feedback provided directly to you offers clarity regarding the current authorisation and applicable benefits.
Kind regards,
Umvuzo Health
Thank you for allowing us the opportunity to follow up on your concerns.
We sincerely apologise for the frustration and distress you experienced regarding your daughter’s chronic medication and the difficulties encountered during this process.
Following our escalation and review with the relevant managed care team, we can confirm that your daughter’s chronic medication application has been completed and the applicable medication authorisations have been confirmed. Detailed feedback regarding the outcome has been communicated to you directly due to the confidential nature of the information.
We acknowledge your concerns regarding the previous medication declines, repeated prescription submissions and the impact this experience has had on you and your daughter.
We trust that the feedback provided directly to you offers clarity regarding the current authorisation and applicable benefits.
Kind regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply21 Sept 2026, 09:18
Official
Dear Member,
Thank you for allowing us the opportunity to follow up on your concerns.
We sincerely apologise for the frustration and distress you experienced regarding your daughter’s chronic medication and the difficulties encountered during this process.
Following our escalation and review with the relevant managed care team, we can confirm that your daughter’s chronic medication application has been completed and the applicable medication authorisations have been confirmed. Detailed feedback regarding the outcome has been communicated to you directly due to the confidential nature of the information.
We acknowledge your concerns regarding the previous medication declines, repeated prescription submissions and the impact this experience has had on you and your daughter.
We trust that the feedback provided directly to you offers clarity regarding the current authorisation and applicable benefits.
Kind regards,
Umvuzo Health
Thank you for allowing us the opportunity to follow up on your concerns.
We sincerely apologise for the frustration and distress you experienced regarding your daughter’s chronic medication and the difficulties encountered during this process.
Following our escalation and review with the relevant managed care team, we can confirm that your daughter’s chronic medication application has been completed and the applicable medication authorisations have been confirmed. Detailed feedback regarding the outcome has been communicated to you directly due to the confidential nature of the information.
We acknowledge your concerns regarding the previous medication declines, repeated prescription submissions and the impact this experience has had on you and your daughter.
We trust that the feedback provided directly to you offers clarity regarding the current authorisation and applicable benefits.
Kind regards,
Umvuzo Health