The worst experience ever

I am on Umvuzo Supreme.

HPV vaccine is listed as a Female Health benefit on page 4 of the Supreme Brochure in the Umvuzo Health App. There is no age limit, no dose limit, no Rand limit and no exclusion written next to it.

When I applied for authorisation, ChroniLine / Mediscor declined and said the member falls outside the age group the vaccine will pay for.

I was told to check the Mediscor website for the rule. I am a member of Umvuzo Health, not Mediscor. I was never given a Mediscor formulary.

Umvuzo send me the exact age rule and Scheme Rule in writing. The App brochure should have all the benefit information in it. Members should not have to search a third-party website to find out a benefit is excluded.

I am still waiting for the written rule. If it is not provided, I will escalate to the Council for Medical Schemes.

And all communications should be done via *** not calls