PN
Phumza N

1 reviews | Active since Dec 2023

01 Dec 2023, 08:34

Save yourself and not join this medical aid!

I registered on the maternity care plan in August but till today nothing has been paid by the medical aid. I had to change a Gynae because the medical aid could not pay, they keep on rejecting my claims because there's no authorisation for my visits, but I was told I do not need an authorisation number for first 3 visits. I do not know how many times I have called the medical aid to attend to my claims till today. It's really frustrating to be a member of this medical aid, they careless about their clients that time we are paying huge amounts of money, we are not getting the services that we are paying for, I would not recommend it to anyone. It was even difficult to get a Gynae. I called about 10 Gynecologists they said they don't take Umvuzo medical Aid, I now know why they are refusing to take this medical aid it's because of their poor service.

0
Replies (2)
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply01 Dec 2023, 09:29
Official
Dear Phumza,

We acknowledge receipt of your complaint and apologise for the negative service experience.

Our Service Consultant will contact you to get more details.

Regards

Umvuzo Health
Umvuzo Health Medical Scheme
Umvuzo Health Medical Scheme's reply06 Dec 2023, 11:09
Official
Dear Phumza,
 
We are pleased to inform you that the Query with your claim payment has been successfully resolved. Your claim has been processed, and the payment is now in progress. 

Please do not hesitate to contact us should you require further assistance.
 
Kind regards 
Umvuzo health