1 reviews | Active since Dec 2023
Save yourself and not join this medical aid!
I registered on the maternity care plan in August but till today nothing has been paid by the medical aid. I had to change a Gynae because the medical aid could not pay, they keep on rejecting my claims because there's no authorisation for my visits, but I was told I do not need an authorisation number for first 3 visits. I do not know how many times I have called the medical aid to attend to my claims till today. It's really frustrating to be a member of this medical aid, they careless about their clients that time we are paying huge amounts of money, we are not getting the services that we are paying for, I would not recommend it to anyone. It was even difficult to get a Gynae. I called about 10 Gynecologists they said they don't take Umvuzo medical Aid, I now know why they are refusing to take this medical aid it's because of their poor service.
We acknowledge receipt of your complaint and apologise for the negative service experience.
Our Service Consultant will contact you to get more details.
Regards
Umvuzo Health
We acknowledge receipt of your complaint and apologise for the negative service experience.
Our Service Consultant will contact you to get more details.
Regards
Umvuzo Health
Please do not hesitate to contact us should you require further assistance.
Please do not hesitate to contact us should you require further assistance.
