tT
thulisane T
1 reviews | Active since Sept 2014
02 Jun 2020, 13:39
Please call me service not useful!
This is the 2nd review I am writing about the same complaint. The previous review I recieved 5 phone calls in response to my hello Peter complaint but today again I sit with the same problem. Yesterday I sent 2 please call me to Umvuzo and today as well. There is an automated response acknowledging the msg but no one calls. I am a member affected by covid19. My employer has not paid and I'd like to discuss my options. I can't buy airtime because I haven't recieved my salary.
Helpful (0)
Replies (1)0
Replies (1)
Umvuzo Health Medical Scheme's replyOfficial
03 Jun 2020, 08:37Dear Thulisane,
We are sorry to hear about your frustration. I think it will help greatly to know what "Please call me" number you used, as we have 3 numbers for different departments. That way we can resolve the issue with the relevant department. Our escalations consultant will call you this morning and will get these details from you while assisting you with your available options.
Kind regards,
Umvuzo Health
We are sorry to hear about your frustration. I think it will help greatly to know what "Please call me" number you used, as we have 3 numbers for different departments. That way we can resolve the issue with the relevant department. Our escalations consultant will call you this morning and will get these details from you while assisting you with your available options.
Kind regards,
Umvuzo Health
Umvuzo Health Medical Scheme's reply03 Jun 2020, 08:37
Official
Dear Thulisane,
We are sorry to hear about your frustration. I think it will help greatly to know what "Please call me" number you used, as we have 3 numbers for different departments. That way we can resolve the issue with the relevant department. Our escalations consultant will call you this morning and will get these details from you while assisting you with your available options.
Kind regards,
Umvuzo Health
We are sorry to hear about your frustration. I think it will help greatly to know what "Please call me" number you used, as we have 3 numbers for different departments. That way we can resolve the issue with the relevant department. Our escalations consultant will call you this morning and will get these details from you while assisting you with your available options.
Kind regards,
Umvuzo Health